FAQs

FAQs

Resources for Housing and Emergency Financial Assistance

Antigo Housing Authority

Phone Number: 715-623-5768

Fax Number: 715-6234468

Email: house@antigohousingauthority.org

Address: 535 Third Avenue, Antigo, WI 54409

Website: https://www.antigohousingauthority.org/

Merrill Area Housing Authority

Phone Number: 715-722-1081

Address: 701 E. 1st St, Merrill, WI 54452

Website: https://merrillha.com/

NewCap

Oconto Newcap Headquarters

Phone Number: 920-834-4621 or 800-242-7334

Address:1201 Main Street, Oconto, WI 54153

Website: https://www.newcap.org/newcap_programs/housing-choice-voucher-program/

Portage County Housing Authority

Phone Number: 715-346-1392

Address: 1100 Centerpoint Dr. Ste 201B, Stevens Point WI 54481

Website: https://www.pchousingauthority.com/

Wausau Community Development Authority

Phone Number: 715-261-6687

Fax Number: 715-843-5167

Address: 550 E. Thomas Street, Wausau, WI 54401

Website:https://www.ci.wausau.wi.us/Departments/CommunityDevelopment/CommunityDevelopmentAuthority.aspx

NCCAP

Wausau Office

Phone Number: (715) 842-0681
911 Jackson Street
Wausau, WI 54403

Merrill Office

Phone Number: (715) 536-9581
503 S. Center Ave., Suite 1
Merrill, WI 54452

Marshfield Office

Phone Number: (715) 387-2626
211 E 2nd Street, Suite 123
Marshfield, WI 54449

Salvation Army

Transitional Living Center

Phone Number: (715) 845-6583
113 S. 2nd Avenue
Wausau, WI 54401

Lutheran Social Services

Phone Number: 920-458-7100 ext 103

706 N 9th Street, Sheboygan, WI 53081

Phone Number:920-682-2816, ext 104

721 Park Street, Manitowoc, WI 54220

24 Hour Hotline: 855-LSS-RAYS or 855-577-7297

Catholic Charities
Phone Number : 715.849.3311
Toll Free:888.212.HELP (888.212.4357)
Fax: 715.849.8414

Office Location: 540 South 3rd Avenue
Mailing Address: P.O. Box 2186
Wausau, WI 54402-2186

Veteran Services

Website: http://vafvets.org/

Food Stamps Information Line: 1-800-221-5689

How soon can you start managing my rental property?

We can start the process immediately. We generally like to have 2-3 weeks before the start date to get all information and processes in order.  We have a transition checklist that we help guide you through the entire process.

How much security deposit do you charge the tenant?

As a general rule of thumb we usually get one month’s rent for deposit, this is what most property owners and property managers will ask for.

Do you take check, cash or money order?

We strictly do online rent processing for all tenants.  We do NOT accept any cash, check or money order in hand.  We make sure we help all tenants set up their online portals or we mail/email a deposit slip where they can pay rent with cash at a certified retailer.

When do you mail the owner’s funds and statements?

Owners funds are sent through ACH transfer on the 20th of every month.  Your statement will be emailed by the 25th of every month.

How do you handle maintenance requests?

We have a dedicated maintenance line and maintenance emergency line.  The general maintenance line is transferred straight to the head of the maintenance department during business hours.  The maintenance emergency line is 24/7 and is always answered and handled within the hour.

Tenants can also submit maintenance requests online through their online portal.  These requests are looked at daily. Our maintenance team handles all immediate repairs within 24 to 72 hours.  If there is a budget restriction from the clients, we send an approval email within 24 hours before handling the request.

Do you allow pets?

We accept pets if you approve of them to be in your property.  We have a standard rental charge for small and large animals along with an added security deposit.

Tenant Screening and Application Process

Every single future tenant that is financially responsible for the rental property will fill out an application.  There are three specific things we look at: credit report, employment/income verification, and criminal background check.

  • We obtain a credit report that tells us the applicant’s current and past performance toward meeting their financial obligations. It also tells us their monthly debt, credit score, and shows their previous addresses (which we compare to addresses listed on the application). 
  • We contact the employer to verify length of employment, status, and income. An applicant needs to earn at least 3 times the monthly rent in gross income to qualify for rental and we will want to see a copy of their pay stub.
  • We obtain a background check from small minor offenses to felonies.  We have a tiered system as to how the future tenant will be approved.

How do we prep properties?

THOROUGH PREPARATION – Even the best located and well priced rental properties will not lease quickly if the rental home is not in top showing condition. Homes for rent must show well and have an attractive “curb appeal” or they may sit empty for extended periods. Part of our job as property managers is to make sure your rental home is presented in a clean and attractive condition so that it will attract a good tenant. This is where we offer renovations and quick touch-ups to get your property rented.

What software do you use?

We use Appfolio, which is considered the number one rental management software in the nation.

Do you do evictions?

At Platinum Property Management we try at all costs to avoid evictions and handle the situation outside of court.  When doing this we have found we are able to salvage lost rent, legal fees and time wasted. We put significant time, energy and effort into screening tenants and try to keep all of our residents happy so we reduce expenses.  Once we have exhausted all resources then we will move to the eviction process.  We have yet to lose an eviction so all costs are covered by the tenant in the end.

Do you have a leasing department?

Yes, we have experienced leasing agents that use several marketing tools to get your vacant unit turned around in anywhere from 2 to 21 days.  We do not charge a fee for any leasing or renewals.

What sets your Property Management company apart and what credentials do you have?

At Platinum Property Management we strive to improve the financial performance of the clients assets, bring the property to a platinum standard and create a peaceful safe environment for the tenant.  

In order for the clients property investment to thrive in a real estate market it all comes down to the management company you choose.  An effective management company does not collect rent, over charge for labor or subdue tenants but works with its employees, tenants and clients to enhance their portfolio. Platinum Property Management uses every available resource to manage the needs and wants of our clients as well as their tenants

We are a Wisconsin licensed real estate business entity operating under a Wisconsin licensed real estate broker.

What type of rental properties do you manage?

We specialize in single family, Multi-family, condos, duplexes, commercial and apartments throughout Wisconsin.

Where are your properties located?

The majority of our properties are in Wausau, Weston, Merrill, Marathon, Antigo, Rhinelander, Stevens Point, Marshfield, Shawano, and Junction City.

How big is your staff?

Our team consists of: Property Managers, licensed real estate brokers, leasing agents, administrative staff, an in-house maintenance department and a core group of highly qualified vendors, licensed by the state of Wisconsin.

Do you work with housing authorities and section 8?

We have great relationships with all the surrounding housing authorities and section 8 departments. We communicate with them often and continue to build relationships.  You can rest assured your rent payments will come in every month.